Our policy lasts 30 days. If 30 days have gone
by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be
unused and in the same condition that you received it. It must also be in the
original packaging.
Several types of goods are exempt from being
returned. Perishable goods such as food, flowers, newspapers or magazines
cannot be returned. We also do not accept products that are intimate or
sanitary goods, hazardous materials, or flammable liquids or gases.
Additional
non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or
proof of purchase.
Please do not send your
purchase back to the manufacturer.
There are
certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has
been opened
- Any item not in its original condition, is
damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days
after delivery
Refunds (if applicable)
Once your return is received and inspected, we
will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. If you are
approved, then your refund will be processed, and a credit will automatically
be applied to your credit card or original method of payment, within a certain
amount of days.
Late or Missing Refunds
(if applicable)
If you haven't received a refund yet, first
check your bank account again. Then contact your credit card company, it may
take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you've done
all of this and you still have not received your refund yet, please contact us
at .
Sale
items (if applicable)
Only regular priced items may be
refunded, unfortunately sale items cannot be refunded or Exchanged.
Exchanges
(if applicable)
We only replace items if they are
defective or damaged. If you need to exchange it for the same item, send us an
email at and send your item to:
Gifts
If the item was marked as a gift
when purchased and shipped directly to you, you'll receive a gift credit for
the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn't marked as a gift when
purchased, or the gift giver had the order shipped to themselves to give to you
later, we will send a refund to the gift giver and he will find out about your
return.
Shipping
To return your product, you should mail your
product to:
ElmMac
Pty Ltd
21
Aurora Drive, Liberty Building
Umhlanga,
Durban 4319
KwaZulu
Natal, South Africa
NOTICE:
Customer Pays for Return Shipment for Goods
You
will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are non-refundable. If you receive a refund, the cost of
return shipping will be deducted from your refund.
Depending on where you live, the time it may
take for your exchanged product to reach you, may vary.
If you
are shipping an item over $75, you should consider using a trackable shipping
service or purchasing shipping insurance. We don't guarantee that we will
receive your returned item.